Q1. Do you accept Sample orders?
Yes, we do accept sample orders.The price of which is paid by the buyer.
Q2 What are the Shipping charges?
The shipping charges depend upon the service chosen by the buyer, either Express or Economy Shipping and the weight of the package
Q3 What is your terms of packing?
Generally, we pack our goods in neutral white boxes and brown cartons. If you have legally register patent,
we can pack the goods in your branded boxes after getting your authorization letters.
Q4 Can you produce according to the samples?
Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.
Q5 Do you Quality Control all your goods before delivery?
Yes, we have 100% Quality Control before delivery
Q6 What is the Payment procedure?
50% as deposit, and 50% before delivery. We'll show you the photos of the products and packages
before you pay the balance.
Q7 What if i do not receive my order on time?
The order will be delivered to the provided address within the estimated delivery time.Still, if there is any issue, the problem will be resolved within 24 hours . We hear from you about the problem.
Q8 What if I do not receive my order?
We always double check the products before packing and sending for quality purpose.If still, there is an issue, we will resolve it within 24 hours we hear from you about the problem.
Q9 What are my shipping options?
We ship orders by trusted carriers like FedEx, DHL, Aramex, Speed Post, etc depending on the destination. Please visit Customer Service for more information.
Q10 How do I track my order once it has been shipped?
An email notification with a tracking number will be sent to you once we ship your order. To check on the status of your shipment, go to the Carrier's Website to track the order.
Q11 If I paid for shipping and return my item, do I receive a refund on the shipping fee?
No, the shipping fee is non-refundable, unless we shipped an incorrect item or the item has a defect. Returns are accepted up to 15 days from the delivery date.
Q12 Do you make Custom order?
Yes, we do make Custom orders as per customer's specification & designs but we have MOQ for every custom order.
Q13 Do you provide 925 Stamp on your 925 Sterling Silver & 925 Sterling Overlay products
Yes, we do provide 925 Stamp on all our jewelry as per the buyer's requirements.
Q14 How do you make our business long-term and good relationship?
We keep good quality and competitive price to ensure our customers benefit ; We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.