Q: Can the logo or company name be on the products or package?
Your logo or company name can be on your products by stamping, printing, embossing, die casting, coating or sticker. For package,
Logo can be printed, tagged, labeled or sticker.
Q: How long and how to get sample from you ?
1) We can make as per your request, please provide us artwork in PDF to follow, you only need to pay for the transportation
freight and the products sample cost, but once bulk order placed, we will refund you the sample cost.
2) Sample lead time: about 15 days
3) Sample payment: we accept sample payment sent by West Union, paypal, T/T.
Q:What is the whole process for doing business with you ?
1) Please provide details of the products you need so we can quote for you.
2) If price is acceptable, we will make PP sample for your approval.
3) If sample approved and required bulk production, we will provide Proforma Invoice as order confirmation, then deposit payment
will be required .
4) During the whole production process, we will send you photos of all goods, packing, loading details, so you can keep an eye on
5) We will send you B/L copy once goods shipped and Original Documents will be provided right after balance paid.
6) Please contact us if you have any problems after you received goods, and we will fix it for your at our first priority
Q:How About your after-sales service?
1). Any user who buy our products of kitchen equipment series will enjoy 6 months warranty.
2). If the machine broken under warranty, we will send some spare parts for repair, such as heating element and thermostat. You
just need to pay shipping cost. Video of how to replace parts will be sent to you if needed.
3). You can buy some spare parts. We will send it with machine together so that you could replace in time.
4). If the product is not covered by the warranty, our customer service still warmly serve for you. If it need to replace parts of
the product, we only charge parts fee and transportation costs.