Q1: What is the source of your buttons' natural materials?
A: As for coconut buttons, there are two kinds of coconut materials. The first one is our domestic source which we collect it directly from Hainan province in China. The second one is overseas source which we import from other tropical countries like Indonesia, Vietnam, and Malaysia etc. For Tagua nut, we import all of it from South America countries like Ecuador and Peru.
Q2: Can I order some prototypes of your buttons?
A: Yes, we will send out the samples to you right away if we have stock, you will be charged with sample fee and freight cost, but we will refund the sample fee to you later after receiving your official orders. If we don’t have enough stock for samples you require, the sample preparation time is within 7 days. In addition, please kindly note that freight cost of sample delivery is not refundable.
Q3: How much is the freight cost?
A: Freight cost is charged by the package’s weight and related to the shipping methods you choose and your destination. We will collect the freight quotes for your reference in advance.
Q4: What about the delivery time for my official order?
A: Usually it depends on the quantity and styles of your orders. Normally, it takes 7-15 working days. We will confirm back exact delivery time after receiving your official orders.
Q5: Can I customize my own buttons?
Of course! OEM is always available. Please send us your drawings and specifications.
Q6: Why I should choose you as my button supplier?
Firstly, all raw materials of our buttons are natural coconut shell, tagua nut and woods which could embellish your products in more unique and high-end way. Secondly, we are the button manufacturer not trading company. With 80 automatic machines, 3 million buttons are produced per day. Thirdly, we take quality as our first priority that we conduct incoming material inspection and screening (Please refer to picture 2 in company profile section above), in-process quality inspection (Please refer to picture 6 in company profile section above) and outgoing quality inspection before shipment.
Q7: What are your payment terms?
A: We accept Paypal, Western Union, Bank transfer. For official order payment, 30% deposit and balance 70% paid before shipment against the copy of B/L or airwaybill(Bulk order).
Q8: Can I pay a visit to your factory?
A: Welcome, we can pick you up to our factory. Please make a appointment with us in advance.